Who is responsible for this website

This website is operated by Astros Marketing (Pty) Ltd, 2 Makro Place, Sunnyrock 1401. For the purposes of this policy, references to Personalised Video Marketing, we, us or our mean the website operator and the services presented on this site.

This policy applies to information collected through the website, including the enquiry form and normal browsing activity. It does not create obligations for third-party platforms, integrations or websites that may be linked from this site.

The information we collect

We collect personal information only where it is reasonably necessary for communication, service enquiries, administration, website operation and lawful business purposes. The information collected will depend on how you interact with the site.

Contact details you submit through the enquiry form, such as your name, company, role and business contact information.
The content of your message, including details about your sales team, requirements or onboarding needs.
Technical information generated through website use, such as browser type, device information, IP address, pages visited and general usage patterns.
Cookie-related information where cookies are used to support website functionality, performance or measurement.

How we use personal information

We use personal information in a lawful and reasonable manner consistent with POPIA. Information is used to respond to enquiries, provide relevant information about our services, maintain records of communication, improve website performance and protect the website against misuse.

Where you contact us about personalised video email software, onboarding or coaching, your information may be used to assess your request and to continue the conversation you started through the contact page. We do not sell personal information to third parties.

To reply to enquiries and arrange follow-up communication.
To understand whether our services are suitable for your team.
To administer and secure the website.
To comply with legal and regulatory duties.

Cookies and website usage data

This website may use cookies or similar technologies to support basic site functions, measure page usage and improve the experience of visitors. Cookies are small text files placed on your device by your browser. Some are needed for normal website operation and others help us understand how the site is being used.

You can usually control cookies through your browser settings, including blocking or deleting them. If you disable certain cookies some parts of the website may not function as expected.

Sharing, storage and security

We may share personal information with service providers who help us host, maintain or secure the website, or who support lawful business administration. Such parties may only process information on appropriate instructions and for legitimate purposes connected to the website or enquiry handling.

We take reasonable technical and organisational steps to protect personal information against loss, unauthorised access, disclosure or damage. No internet transmission or storage method is completely secure, but appropriate safeguards are used to reduce risk.

Restricted access to information where reasonably required.
Website and hosting security measures.
Administrative controls for handling enquiries and records.
Retention of records only for as long as reasonably necessary, unless longer retention is required by law.

Your rights under POPIA

Subject to applicable law, you may have the right to request access to personal information we hold about you, ask for correction of inaccurate information, object to certain processing or request deletion where there is no lawful basis to keep the information. You may also lodge a complaint with the relevant South African regulator if you believe your information has been handled unlawfully.

If you want to exercise any of these rights, please use the enquiry form on the contact page so that we can assess and respond to your request. We may need to verify your identity before acting on a request.

Updates to this policy

We may update this privacy policy from time to time to reflect changes in legal requirements, website functions or the way personal information is handled. The latest version published on this page will apply from the time it is posted.

If you continue to use the website after an updated policy is posted, that use will be subject to the revised policy to the extent permitted by law.

Privacy policy